VALUE
Delightful customer experiences
As service professionals, we have the opportunity to make a tangible difference in the lives of our customers. We bring solutions to difficult problems; peace of mind in the midst of chaos. At our best, we enable our customers to fulfill their dreams, and in doing so find our fulfillment. I'm passionate about delighting customers; about creating and delivering profitable technical services that make technology work beautifully for humans.
Testimonials
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About Me
MY NAME IS HAL
I am the director of service offer portfolio research and advisory for TSIA. In this role, I'm responsible for the research agenda that informs my engagement with member companies. As an extension of members’ service offer development teams, I help to optimize their service and renewal offers to drive profitable customer outcomes. I have a passion to amplify the customer voice. By listening skillfully to customers and coworkers to identify actionable insights, I connect people and teams to their stated outcomes. I'm a gifted communicator who reduces the complex to simplified, consumable frameworks that accelerate team progress. A proven leader who can facilitate diverse groups to arrive at the right conclusion for the business.
MY SPECIALTIES
Services Product Management
Customer Success Strategy
Voice of the Customer Programs
Customer Experience Tuning
Strategic Planning
Program & Project Management
Customer Support Leadership